From this menu you can manage complaints lodged by students
and staff. To do this, follow the instructions below:
4.8.1����� Click
Admin>Improvement Register as shown in figure 4.8.1a. You will go to the
figure as shown below.
Figure 4.8.1a
4.8.2����� To
register a case e.g. complaint, enter all the details of the complaint in
figure 4.8.1a which should now appear as shown in figure 4.8.1b.
Figure 4.8.1b
4.8.3 Click �as shown in figure
4.8.1b to send the case directly to the escalated participant which in the
example case teacher4. (Please remember the send mail button will only appear
if� a �Escalated To� has been set to someone from the drop down menu, if
set to �Not Escalated� you will not see this option to send mail.)
4.8.4 Finally
click.
Recently registered case will appear in the list as shown in figure 4.8.1c.
Figure 4.8.1c
4.8.5 You may
also edit/delete the registered case by clicking / icon within red boxed
area in figure 4.8.1c.
You can also
export the current Case List by clicking the icon as shown above in figure 4.8.1c.
Note: Please note that the icon
in figure 4.8.1c indicates that the case is still open. This icon �means case is closed. To
close a case or reopen you simply need to click on the icon as shown in the above figure 4.8.1c, you
will be taken to the page as seen below in figure 4.8.1d, You will need to
enter in some information in the red hlighlightned fields as seen below in
figure 4.8.1d, then simply choose Case Closed or Case Open for �Status�
then click on
Figure 4.8.1d
4.8.6 You can use the Search Case option to search
for Example: Close Cases or Open Cases by simply selecting the relevant �Search
By� option as seen below in figure 4.8.1e.
Figure 4.8.1e
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